The Strategy of Waiting

Chiwei Yan, Denise Cerna, and Hongyao Ma

Whether it is a ridesharing driver seeking a fare at a crowded airport or a patient hoping for a life-saving organ, modern life depends on queues and mechanisms that match people with limited, time-sensitive resources. Queueing theory, one of the earliest pillars of industrial engineering and operations research, began in the early 20th century with…

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