There are three primary functions of the Reporting & Operations Specialist – all done in alignment with our values of being caring & equitable; and in service to our mission to educate, connect and promote experience.
- Support effective and efficient systems in our department. This entails everything from maintaining an organized file system to engaging in strategic thinking around the use of our career platform: Handshake. It also means helping staff be effective/efficient in their use of technology & troubleshooting issues; and helping them understand the WHY behind our policies & practices.
- Track and report on meaningful data. This entails setting up systems to collect the data we need, tending to the accuracy of the data, collaborating with colleagues across campus to share/exchange data (OIR, Registrar), and helping staff find/pull the data.
- Customer Service – covering shifts on the front desk; addressing emails in the general inbox; answering the phone; designing protocols and automations to streamline quality service; and informing educational campaigns to address/preempt common questions.