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As a trainee, participates in industrial engineering programs to improve service and cost performance through direct involvement in mail processing, delivery, transportation, maintenance and/or customer service operations. This is the first level of a two-step, two year career ladder trainee program through which the trainee moves as he or she acquires increasingly more complex levels of competence in all areas of USPS operations. At this level, incumbents perform assignments in an on-the-job training capacity under direct supervision while learning USPS policies, process and procedures and developing job-related knowledge, skills and abilities. Upon successful completion of the program, targeted outplacement is to a full performance Operations Industrial Engineer (Field) OR (HQ) EAS-21 position. Participation in this program is subject to special eligibility criteria. To be eligible, candidates must not have previously held a USPS career appointment as an Operations Industrial Engineer.


1. Performs highly structured, entry-level assignments designed to develop a broad understanding of Postal Service operations.

2. Supports the implementation of standardization programs and processes to postal operations using industrial engineering and Lean / Continuous Improvement principles to improve service, productivity and cost performance.

3. Participates in process or value stream mapping exercises and collaborates with cross-functional teams in order to determine and identify business improvement areas.

4. Performs analysis of service KPIs, staffing productivity, etc. to promote the effective use of resources within given objectives, variables and constraints. Optimizes work flow and cell designs for improved efficiency. Develops standard work procedures.

5. Develops and proposes alternatives to improve operating performance and reduce costs; monitors and evaluates the implementation of new procedures and reports on results.

6. Monitors and analyzes operations (specifically equipment performance) using national and local reporting metrics to improve service, productivity, and cost performance.

7. Exercises a normal regard for the safety of self and others; uses safety equipment such as eye safety glasses and hearing protection. Because work is performed primarily in a processing plant or field setting employees may be subject to prolonged standing, walking, bending, reaching, stooping, and handling heavy objects (e.g., tools and equipment). In addition, employees may be requested to travel and work nights and weekends for special projects.

8. Gains understanding of Lean / Continuous Improvement principles (i.e., Lean Six Sigma, Kaizen process) to accomplish the improvement goals for the organization.

Keyword: TRAINEE