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Job Summary:

  • Relationship Management – Leads development of new business, retaining of existing revenue streams, broadening of existing relationships and ensures the highest level of customer service through research, analytics, and internal coordination.
  • Results are accomplished through research, the application of technical expertise, and broad based internal and client interactions.
  • Oversees the maintenance of the CRM database, ensuring data integrity and quality assurance for covered client group.
  • Serves as a liaison between GCM and the businesses to ensure the accuracy of GCM sales reporting.
  • Prepares and maintains divisional reports.
  • Works with other internal constituencies to obtain data and ensure the accuracy of reports.
  • Performs Ad Hoc research reporting when requested.
  • Researches, constructs, organizes, presents, and drives the implementation of client account plans.
  • Prepares business overviews for assigned groups to include but not limited to pipeline, trending, and year over year analysis.
  • Provides baseline revenue generation reporting and verify information with the associated businesses. Updates account planning information as appropriate.
  • Coordinates incoming Client service calls.
  • Liaises with appropriate internal contacts to ensure client inquiries and requests are satisfied in a accurate and timely fashion.
  • Updates client information based on Know Your Customer (KYC) policies.
  • Assists in the coordination of deals and serve as a liaison between product groups and the CE to deliver tailored solutions to the client.
  • Develops client relationships predominantly through CE interactions. May act as primary contact for a small book of clients, coordinating solutions between product groups and GCM with the guidance of a CE.
  • Assists with client presentation preparation, client meetings, product collaboration, and sale execution.
  • Serves as a liaison with Corporate Marketing for BNY Mellon marketing materials and other information presented to clients.
  • Incumbent accompanies and presents with the CE in client meetings.
  • No direct reports. Provide guidance to less experienced Relationship Managers as needed.
  • Responsible for achievement of organic, incremental growth (revenue, asset) goals within assigned client portfolio.

Qualifications:

  • Bachelors degree or the equivalent combination of education and experience is required.
  • Advanced/graduate degree preferred.
  • 2-5 years of total work experience preferred. Experience in Relationship Management, Client Services or Account Management preferred.
  • Applicable local/regional licenses or certifications as required by the business.

 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.