View job on Handshake
Work in implementing controls, best practices, and policies to prevent fraud, error, waste, cash reconciliation, and inventory, make validations of compliance in the region and work to identify opportunity areas as a business partner with the different areas. drive and support Operational initiatives designed to identify, report and resolve issues
%
KPI/MEASURES
Principal duties and responsibilities
§ Be the leader in Internal control implementations and the validations in the region, reporting to Group Internal Audit Manager according to criticality
§ Work in the identification of prevention activities in the region
§ Champion company policies and procedures relating to store security, cash, and inventory management
§ Coach Area Coaches and Store Managers to improve Loss Prevention processes and RISCS audit compliance
§ Complete an agreed program of RISCS audits, including a minimum of 2 visits to every store each year
§ Help drive a measurable improvement in agreed LP KPIs each year, including levels of RISCS compliance
§ Assist and lead investigations into theft and interview store employees according to agreed procedures
§ Support the completion of an approved program of covert surveillance operations each year and liaise with Police to progress any criminal or civil actions that may result
§ Identify and drive projects to reduce the impact of process error and unknown waste in stores
§ Highlight any deterioration of overall control standards to the Group Internal Audit Manager and recommend actions to resolve
§ Utilize CCTV to minimize theft and fraud
Special Job Requirements
§ Varied work hours/days, including nights, weekends, and holidays, can be expected
§ Extensive travel around Southern California required
§ Will be mainly field-based, not in an office environment
The LPM will be responsible for ensuring that losses are aggressively tackled both through preventive and detective controls. The LPO should therefore be, or is expected to become familiar with:
§ Preventive measures:
o Company fraud and theft policies and store controls documents
o Key induction and training messages to be given to all employees
o Store security systems such as alarms, safes, and CCTV
§ Detection measures:
o Knowledge of common store ‘scams’ used to steal money or product
o Store performance indicators that are monitored by Restaurant Support Center
§ Resolution measures
o Company investigative and disciplinary procedures
o Actions required to pursue criminal prosecutions
o Use of external investigation companies and surveillance
REPORTING RELATIONSHIPS
Reports to: Group Internal Audit Manager
This position: Inter Audit – Loss Prevention Officer
Direct reports: N/A
Functional Reports: Nil.
MOST FREQUENT CONTACTS
NATURE OR PURPOSE
· Store Managers
· Area Coaches
· Director of Operations
· CFO/CEO RBD California
· Private Investigators
· Group Internal Audit Manager
· Coaching and for RISCS audit visits
· Coaching and communicating results of audits
· Reporting trends and recommendations for process improvement
· Organizing surveillance and investigation operations
DIMENSIONS
Number of employees reporting directly
None
Number of employees in department/team
1
Financial Year Budget for the group (EBITDA)
TBC
Operating Expenditure
TBC
Volumes (if applicable)
NA
Account Base
NA
Other information (eg: No of branches, customers serviced)
69 stores (all brands)
DECISION-MAKING AUTHORITY
DECISIONS EXPECTED
RECOMMENDATIONS EXPECTED
· When and how to change or update policies and procedures in stores,
· Informing the issues according with the impact
· How to identify risk and prevent issues
· How to improve Operations’ Loss Prevention processes
· When to implement surveillance
MAJOR CHALLENGES
1) Implementations of policies, controls and formats in the company
2) Time management to get round all stores each year
3) Dealing with different Area Coaches’ standards and approaches
4) Confronting and dealing with theft issues amongst former colleagues
5) Staying patient to achieve long term improvement in Operational process compliance
CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE
Qualifications, (eg. Tertiary, trade)
Business/Technical Skills, (eg. computing, negotiating, leadership, project management):
Essential:
· Knowledge or experience in Internal Audit or Internal Control
· Computer literacy to understand (Meritstore POS, Inventory, and other BOH and exception reporting systems
· Numeracy to interpret financial reports and take appropriate actions to resolve any issues
· Sound judgment to apply policies and standards fairly and consistently
· Excellent oral communication skills to deal with difficult situations firmly but tactfully
· Excellent written communication skills to write reports to management and the field
· Knowledge about typical store ‘schemes’ used to manipulate store performance or commit fraud and theft
· Ability to identify root causes of problems and suggest solutions Desirable:
· Knowledge in COSO methodology or Similar
· SAP Functionality and reports
· Experience in investigating store theft issues and conducting disciplinary interviews
· Knowledge of Loss Prevention processes and technologies
Experience (Technical and Behavioural):
§ Must be seen as mature, credible, and authoritative by operations and store employees.
§ Must be passionate about high standards and eliminating unnecessary losses from waste, error, and theft.
§ Must have initiative and persistence to pursue hidden store problems with loss and theft
§ Must be able to manage time effectively and work without close supervision.
§ Must be comfortable with the requirement to pursue termination and prosecution of store employees.
§ Must be service orientated and be good at giving and receiving feedback positively.
§ Must be able or willing to utilize CCTV to minimize theft and fraud.
Work in implementing controls, best practices, and policies to prevent fraud, error, waste, cash reconciliation, and inventory, make validations of compliance in the region and work to identify opportunity areas as a business partner with the different areas. drive and support Operational initiatives designed to identify, report and resolve issues
%
KPI/MEASURES
Principal duties and responsibilities
§ Be the leader in Internal control implementations and the validations in the region, reporting to Group Internal Audit Manager according to criticality
§ Work in the identification of prevention activities in the region
§ Champion company policies and procedures relating to store security, cash, and inventory management
§ Coach Area Coaches and Store Managers to improve Loss Prevention processes and RISCS audit compliance
§ Complete an agreed program of RISCS audits, including a minimum of 2 visits to every store each year
§ Help drive a measurable improvement in agreed LP KPIs each year, including levels of RISCS compliance
§ Assist and lead investigations into theft and interview store employees according to agreed procedures
§ Support the completion of an approved program of covert surveillance operations each year and liaise with Police to progress any criminal or civil actions that may result
§ Identify and drive projects to reduce the impact of process error and unknown waste in stores
§ Highlight any deterioration of overall control standards to the Group Internal Audit Manager and recommend actions to resolve
§ Utilize CCTV to minimize theft and fraud
Special Job Requirements
§ Varied work hours/days, including nights, weekends, and holidays, can be expected
§ Extensive travel around Southern California required
§ Will be mainly field-based, not in an office environment
The LPM will be responsible for ensuring that losses are aggressively tackled both through preventive and detective controls. The LPO should therefore be, or is expected to become familiar with:
§ Preventive measures:
o Company fraud and theft policies and store controls documents
o Key induction and training messages to be given to all employees
o Store security systems such as alarms, safes, and CCTV
§ Detection measures:
o Knowledge of common store ‘scams’ used to steal money or product
o Store performance indicators that are monitored by Restaurant Support Center
§ Resolution measures
o Company investigative and disciplinary procedures
o Actions required to pursue criminal prosecutions
o Use of external investigation companies and surveillance
REPORTING RELATIONSHIPS
Reports to: Group Internal Audit Manager
This position: Inter Audit – Loss Prevention Officer
Direct reports: N/A
Functional Reports: Nil.
MOST FREQUENT CONTACTS
NATURE OR PURPOSE
· Store Managers
· Area Coaches
· Director of Operations
· CFO/CEO RBD California
· Private Investigators
· Group Internal Audit Manager
· Coaching and for RISCS audit visits
· Coaching and communicating results of audits
· Reporting trends and recommendations for process improvement
· Organizing surveillance and investigation operations
DIMENSIONS
Number of employees reporting directly
None
Number of employees in department/team
1
Financial Year Budget for the group (EBITDA)
TBC
Operating Expenditure
TBC
Volumes (if applicable)
NA
Account Base
NA
Other information (eg: No of branches, customers serviced)
69 stores (all brands)
DECISION-MAKING AUTHORITY
DECISIONS EXPECTED
RECOMMENDATIONS EXPECTED
· When and how to change or update policies and procedures in stores,
· Informing the issues according with the impact
· How to identify risk and prevent issues
· How to improve Operations’ Loss Prevention processes
· When to implement surveillance
MAJOR CHALLENGES
1) Implementations of policies, controls and formats in the company
2) Time management to get round all stores each year
3) Dealing with different Area Coaches’ standards and approaches
4) Confronting and dealing with theft issues amongst former colleagues
5) Staying patient to achieve long term improvement in Operational process compliance
CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE
Qualifications, (eg. Tertiary, trade)
Business/Technical Skills, (eg. computing, negotiating, leadership, project management):
Essential:
· Knowledge or experience in Internal Audit or Internal Control
· Computer literacy to understand (Meritstore POS, Inventory, and other BOH and exception reporting systems
· Numeracy to interpret financial reports and take appropriate actions to resolve any issues
· Sound judgment to apply policies and standards fairly and consistently
· Excellent oral communication skills to deal with difficult situations firmly but tactfully
· Excellent written communication skills to write reports to management and the field
· Knowledge about typical store ‘schemes’ used to manipulate store performance or commit fraud and theft
· Ability to identify root causes of problems and suggest solutions Desirable:
· Knowledge in COSO methodology or Similar
· SAP Functionality and reports
· Experience in investigating store theft issues and conducting disciplinary interviews
· Knowledge of Loss Prevention processes and technologies
Experience (Technical and Behavioural):
§ Must be seen as mature, credible, and authoritative by operations and store employees.
§ Must be passionate about high standards and eliminating unnecessary losses from waste, error, and theft.
§ Must have initiative and persistence to pursue hidden store problems with loss and theft
§ Must be able to manage time effectively and work without close supervision.
§ Must be comfortable with the requirement to pursue termination and prosecution of store employees.
§ Must be service orientated and be good at giving and receiving feedback positively.
§ Must be able or willing to utilize CCTV to minimize theft and fraud.