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The Human Resources Management Systems (HRMS) Business Analyst will provide support for the HRMS customer base for, including but not limited to functional areas of, recruiting: ATS, Onboarding, HCM, and Absence, is responsible for intermediate/complex system and business process troubleshooting and support, support system integrations, and develop recommend and document complex business processes to enable the organization to execute processes that are compliant and efficient. This role combines excellence in customer support and technology, and partners with external vendors and internal users, to ensure system support for our business objectives. This position is responsible for analyzing and executing functional related activities within the scope of supported systems. This position is accountable for ensuring continuity and successful delivery of functional services to users throughout the organization.


Production Support:

Provide support for HRMS and users, by researching and resolving HRMS issues, unexpected results, or necessary process improvements. Monitor and maintain interfaces between HRIS and internal/external vendor systems. Perform scheduled activities and conduct audits to ensure data integrity. Recommends improvements such as training, customization, and enhancements to maximize value and efficiency of the HRIS. 

Foster and maintain positive relationships with internal business partners, HRMS customer base, and external vendors.

System Maintenance:

Provides assistance and support for HRMS projects including implementations, upgrades, enhancements and systems interfaces. Gathers, analyzes and documents business requirements and effectively communicates requirements to internal business partners and third parties for new process and/or technology evaluations. Assists to ensure data integrity across HRMS supported systems.

Collaborate and assist with the development, configuration, testing, integration, and implementation of internal and external interfaces, reporting, workflow, HRIS projects, releases, and enhancements for HR business processes. Will complete reporting and user support for the HRMS supported applications including the integration of HRMS with other HR related systems, as well as, with other business applications as appropriate.

Ensures system compliance with data security and privacy requirements.

Maintains knowledge of trends and developments in HRIS providers, vendors, and technology.


Document, maintain, and support a variety of intermediate reports or queries. Assist in development of standard reports for HRMS customer needs. Presents findings and recommends improvements to HR Management.


Develop user procedures, guidelines, and documentation. Train new and existing users on new processes/functionality. 


Provides intermediate support for troubleshooting & maintenance. Entry level to intermediate level design and reporting responsibilities.


Performs other duties and responsibilities as assigned


-Bachelor’s degree in Computer Science, Human Resources Management or related field required.

-Three- Five years of experience with HR business systems.

-Familiarity with human resources policies and procedures to ensure the HRIS meets organizational needs and goals. Strong understanding of HR compliance, state and federal regulations. Ability to research and recommend solutions.

-Intermediate/advanced Microsoft Office Suite or related software (Excel required/Access desired).

-Understanding of functional analysis and system design. 

-Excellent verbal and written communication skills, demonstrated ability to effectively collaborate and work within cross- functional teams.

-Strong critical thinking and analytical skills; review and analyze data to identify and resolve problems.

-Excellent customer service skills, ability to interact with all levels of internal and external personnel, and have the ability to exercise discretion with highly confidential information.

-Excellent organizational skills, self-starter, ability to set priorities with minimal supervision, and strong attention to detail, required.

-SHRM certification a plus.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.