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Position:        Director of Operations

Department:    Enterprise Business Services

Location:         TBD


Founded in 1938, MacKay Shields has grown steadily over the years through rapidly changing market environments. We became a registered investment advisor in 1969, and have expanded our services over time and now offer products across U.S. and international markets.


In 1984, MacKay Shields was purchased by New York Life Insurance Company. New York Life Insurance Company established New York Life Investment Management Holdings LLC in 1999 for the purpose of consolidating its asset management subsidiaries. MacKay Shields is 100% owned by New York Life Investments, which is wholly owned by New York Life Insurance Company, our ultimate parent.


We currently manage approximately $160 billion in assets for institutional investors and other entities across the globe.


MacKay’s investments team (largely focused on fixed income) has been steadily growing both in terms of assets under management and complexity. In order to maximize our ability to add value and partner in the growth of our business, the Enterprise Business Service team is looking for a candidate to oversee and help manage operational functions while also focusing on value add initiatives such as subject matter expertise, process improvement & documentation, project management, and leadership.


We are seeking an individual with a solid understanding of buy side functions and products, with a focus on management, oversight, team development and operational excellence. The candidate will need to be able to apply these skills appropriately to an organization with the size and scale of Mackay Shields. 



·        Understand concepts & workflows related to fund reconciliation, maintaining accurate books and records, corporate actions, portfolio performance, trade lifecycle

·        Escalation and communication on projects, aged items, risks, errors or process improvement

·        Deep understanding of Investment Accounting systems and records, for complex assets and fixed income securities (mortgages, loans, FX forwards, future, corp bonds)

·        Provide guidance, organization and structure to ensure high quality service to investment teams and stakeholders

·        Sustain a solid control environment with on-shore and off-shore resources

·        Set, plan, organize and execute team and department goals

·        Managing internal department projects and enhancements

·        Effectively communicate with senior members at banks, admins, and agents. Building and leveraging relationships

·        Modernize and Scale tasks related to recon, fund accounting, system accounting

Requirements / Skills

·        Bachelor’s degree required, Master’s Degree preferred

·        5+ years of recent experience with Investment Operations, specifically in team management and strategic vision

·        10+ years of recent experience working in financial services support teams

·        Understanding of post execution, reconciliation, derivatives, corporate actions, investment accounting systems for fixed income products

·        Embrace and champion change. Continuously strive to make positive changes in people, process and systems.  

·        Your presence and influence should make an impact. Relationship driven and inspire others to achieve desired outcomes. 

·        Experience and comfort dealing directly with clients, investment teams, and other senior stakeholders

·        Strong communication and interpersonal skills. Able to work in team environment

·        Highly organized, detail oriented, ability to multi task and problem solve

·        Advanced Microsoft Office skills


MacKay Shields LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

MacKay Shields LLC offers an excellent salary and benefits package. 

Please complete the online application via the following: