The Clinic Operations Program Manager partners with the clinical leadership of the Adult Urgent Care Center (UCC) at Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG) to lead and manage the day to day operations of the clinic, which provides urgent medical care to approximately 2,200 low-income and uninsured adult patients per month. Under the general direction of the Medical Director, the Clinic Operations Program Manager oversees clinic systems, administration, and related processes and protocols of the UCC. The Clinic Operations Program Manager leads quality improvement, quality control, and strategic planning activities enhancing access to medically appropriate care for patients with complex, interdependent, and multi-faceted medical, social, and economic needs. S/he guides and advises teams of diverse medical professionals with respect to performance measures, systemic changes to reach UCC targets, short- and long-term strategies for change management as well as ongoing, continuous quality improvement, all projects impacting patients of UCC and beyond.
In partnership with the UCC Leadership Team, Department of Family & Community Medicine (DFCM) leadership at ZSFG, and ZSFG hospital leadership, the Clinic Operations Program Manager advocates on behalf of the UCC and its patients on inter-departmental and cross-functional working groups, committees, and teams on patient care matters of high complexity and visibility. Stakeholders include internal UCSF and DFCM partners and external stakeholders, such as the San Francisco Health Network, Department of Public Health, Primary Care, Specialty Care, Emergency Department at ZSFG, and community/patient groups, among other partners.
The Clinic Operations Program Manager cultivates a supportive work culture and climate through collaboration, training, and coaching multidisciplinary care teams; patient and provider scheduling oversight; revenue cycle management; facilities and procurement; regulatory/safety procedures and compliance; and continuous quality improvement. S/he develops and implements strategies to promote and increase community awareness of the UCC via various media (e.g., brochures, flyers, electronic platforms, etc., aligned with UCSF brand guidelines). This includes working in collaboration with University Relations on all brand strategy, brand identity, name/logo usage for marketing materials and presentations, including websites, print collateral and advertising.