Professor Rhonda Righter, along with her collaborators Ivo Adan (Eindhoven University of Technology) and Gideon Weiss (The University of Haifa), have been award the Best Paper Award at the 11th EAI | VALUETOOLS International Conference on Performance Evaluation Methodologies and Tools. The title of the paper was "FCFS Parallel Service Systems and Matching Models." The conference took place from December 5-7 in Venice, Italy.