As an Technical Solution Analyst, you provide functional and technical expertise to our clients and collaborate with project teams who are implementing Cerner software. Much of your time will be spent troubleshooting service requests, retesting workflows, resolving client incidents and maintaining frontend and backend applications while creating documentation throughout the duration of an issue. As you work with Cerner technologies, you prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment. 

When hired into the Client Services Academy, you reap big benefits. During training, you will gain insights into Cerner’s support methodology and work alongside the experts to gain knowledge and skills that will prepare you for a long-term, meaningful career with Cerner. You will work directly with clients, so strong communication and customer service skills are needed. 

Please note, employer-based immigration sponsorship is not available for this position (e.g., CPT, OPT, J-1, H-1B, TN), and Cerner is unable to complete any immigration-related paperwork, including but not limited to, DSO paperwork, Form I-983 training plan, SEVIS documentation, etc.

Basic Qualifications

• At least 4 years total combined related work experience and/or completed higher education including:
• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, Software Engineering, or related field; or equivalent, relevant work experience
• Receipt of the appropriate government security clearance card applicable for your position
• Due to the client contract you will be assigned, this position requires you to be a U.S. citizen

Preferred Qualifications

• Proficiency through work experience or academic coursework in a programming language including Java, JavaScript, C++, C#, HTML, XML, SQL, etc.
• At least 1 year of customer service work experience
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Expectations

• U.S. work authorization required
• Provide on-call support when needed
• Willing to work on a flexible schedule as needed
• Access to a reliable internet connection
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Perform other responsibilities as assigned

Applicants for U.S.-based positions with Cerner must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen. The client contract also requires receipt of the appropriate government security clearance card applicable for the position.

As a condition of employment, all US-based employees must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved.

Some Cerner positions may be obligated to comply with additional client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.