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Employer: Concentrix

Expires: 07/02/2021

It’s all about tapping into sentiment and building an emotional connection that keeps customers fanatical about our clients’ brands. That’s where we come in—we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX (Customer eXperience) improvements.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.Concentrix is searching for a talented Sr. Manager, CX Journey Consulting to guide a team through transformation projects for large clients and develop recommendations for improvement related to the project initiative.  This role requires a high level of creativity, attention to detail, analytic skills, and the leadership aptitude to inspire excellence in others. You should be self-sufficient and self-motivated, but also a strong team player. You’ll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service. In this role, you will:Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiencesBuild trusted client relationships through proactive account management and exceptional project deliveryDevelop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projectsLead a team through analysis of large client data sets and qualitative discovery such as interviews, focus groups, observations, process mapping, and review of client documentation and metricDevelop recommendations for improvements with calculated ROI/impact expectations related to the project initiativesConduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvementPartner cross-functionally to translate business needs into new solutions for customersTeach others how to derive insights that are not obvious and build recommendations that have a solid business case for successOversee, coach, and directly manage direct reportsSkills you’ll need:Confidently communicate ideas to senior executives as well as internal and external stakeholdersBe self-motivated, hungry for a challenge with the ability to organize and prioritize projects in a fast-paced and deadline-oriented business environmentDisplay an exceptional ability to take initiative and ownership with focus on continuous improvementExcellent attention to detailDemonstrated ability to guide and manage customer transformation effortsSolid understanding of the organization’s business operations and industry. Demonstrated business acumenBachelor’s degree in related field from a four-year college or university with six to eight years of consulting or analytics experienceAdvanced Microsoft Office skillsWhat’s in it for you:An amazing, diverse, global organization full of intelligent peopleEndless career opportunities and multiple paths for career developmentThe ability to TRULY impact an organization and its growth and brand perceptionTransparency and visibility throughout a fast-paced, successful growth organizationFantastic benefitsAnd more!Apply and see for yourself why Concentrix is incredibly exciting and 225,000+ people around the globe choose to call Concentrix home.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Compensation: $120,000- 135,000 Annual