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As a crucial part of the business process, the logistics team coordinates with internal and external vendors to ensure that all ASUS products are received and delivered. The Senior Logistics Coordinator partners with our third-party warehouse, carriers, and freight partners to ensure timely and accurate delivery. In addition, they will work with internal and external parties to investigate and solve any discrepancies for inbound and outbound claims. Good communication, attention to detail and good Excel skills are required to succeed in this role.


Essential Duties and Responsibilities:

  • Coordinating with carriers and freight partners
  • Maintaining good relationship and communication with logistics partners including freight and carriers
  • Work with external vendors to ensure shipping deadlines are met
  • Investigating discrepancies in inbound and outbound claims
  • Handling chargeback disputes from customers
  • Generating weekly reports of inbound and outbound activities
  • Gathering inbound and outbound data to analyze and present results on a weekly and quarterly basis
  • Report shipment results back to relevant members of the business
  • Identifying patterns and trends in data sets
  • Working alongside teams within the business or the management team to establish business needs

Required Qualification:

Years of Education  

  • Associate’s Degree or above

Work Experience

  • 2 – 3 years of experience in logistics
  • Experience working with 3PL companies
  • Background in consumer technology products and markets a plus

Knowledge and Skills

  • Ability to collaborate effectively and work as part of a team
  • Strong attention to detail
  • Proficient at Microsoft Office especially Excel functions: Vlookup and Pivot Tables
  • Good communication skills and good follow up in processes
  • Verbal and written communication skills necessary to explain complex and/or confidential information.

Work Environment

  • Office Only: Typically works in an office setting