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Employer: Kambrian Corporation
Expires: 07/01/2021
SALES OPERATIONS PROFESSIONAL: Looking for a quick learner willing to take on responsibilities in a fast-paces job environment Kambrian is a high-growth IT value-added reseller (VAR) to business and government customers providing hardware, software, and services. We are looking for a full-time employee in Sales / Operations person who is responsive, enthusiastic, and flexible to help grow our business. This is a full-time position providing excellent learning and professional growth opportunities about sales, customer service, and IT industry.Responsibilities:Sales Operations: Engage with customers and vendors to grow businessGoals: help grow revenues and margins and drive process efficiency· Customer: Respond timely to RFQ/RFP (Requests for Quotes/Proposals) in sending quotes to customers by due date and with attention to details;· Vendors: Source products from IT manufacturers and distributors and obtain best quotes; ensure on-time drop-shipments from distributors; take training courses to learn about vendors’ IT technologies· Project Management: drive projects from early phase (planning) until bids are awarded· Help accounting team if issues with customer invoice or vendor’s billing· Maintaining and grow customer base: update customer records and grow customer relationship· Acquire new accounts Service Technician dispatching: dispatch field technician per customer request based on location, availability, and urgency.Goal is to help grow technical services business through increasing # of technician dispatches· Customer Relationship: grow customer satisfaction by being responsive and responsible to dispatch and other requests via email or calls; prioritize requests based on urgency and respond quickly to urgent requests· Managing field technicians: schedule jobs for technicians per customer job request to ensure availability; ensure technicians’ performance following work flow procedures; ensure accurate billing hours by technicians.· Business growth: work with sales team to develop new opportunities· Process improvement: be flexible to make improvements to processes; present ideas and make implementation as appropriate.Skills and Experience requirements:· College degree preferred with at least 2-5 years of work experience· Must be flexible to take on new tasks for a fast-changing environment of a small company· Interests in learning new IT technologies and solutions preferred; interests in learning new technologies.· Must be organized with meticulous attention to detail; good with number and can use Microsoft Excel spreadsheet· Must be able to prioritize tasks and identify customer issues for escalations; be creative in solve issues because every customer situation is different· Must have excellent communications and customer skills to build trust and relationship with customers, field technicians, and other stakeholders.· Some basic Quotewerk and Quickbook experience preferred· Willing to work East Coast hours preferred to service East Coast customer preferred (6AM-3PM PST) or early hours if requiredSalaries commensurate with work experience. Benefits include 401K and health, dental, and vision insurance plans. Annual vacation