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Organization Description

Filene Research Institute exists to help credit unions empower people to achieve financial wellness. We are an independent, consumer finance think-and-do tank dedicated to changing people’s lives through ideas, truth and cooperation. We aim to create change through insightful research, novel ideas, and rigorous experimentation to make real and lasting impact in people’s lives.


We live by the famous words of our namesake, credit union and retail pioneer Edward A. Filene: “Progress is the constant replacing of the best there is with something still better.” Together, Filene and our thousands of supporters seek progress for credit unions by turning questions into research, research into ideas, and ideas into action. Filene is a 501(c)(3) not-for-profit organization. Our membership of nearly 1,000 credit unions makes our research, innovation, and impact programs possible.



Research Intern


Job Location

Hybrid based out of the Madison, WI office or Fully Remote


Start Date

Flexible – Start summer of 2022 at full-time and extend through the academic year until May 2023 at part-time.


Contact Information

Kristy Mueller:


Position Overview

Reporting to the Research Director, the Intern will work with Filene’s Research team, supporting research that explores solutions to pressing challenges facing credit unions and their communities. The Intern will have a unique opportunity to learn about the credit union system, its position in the consumer finance industry, and its potential to make a positive impact. Filene plays an important role in the ecosystem, leveraging research, innovation, and business partnerships to transform consumer and cooperative finance and make a difference in people’s lives.


The Research Intern will support the entire research project supply chain, beginning with stakeholder relationship management, content assessment, production, and through to final publication. Specifically, the intern will be responsible for conducting qualitative and quantitative research and analysis, developing reports and deliverables, supporting relationship management activities, and managing team administrative duties. The Intern’s time will be divided across a range of projects and require effective time management and organizational skills to guide a fast-paced research output. The Intern will also work closely with teams across Filene, such as in Incubation, Custom Research, and Advisory Services to support the execution of innovation pilots and consulting projects with credit unions in Filene’s membership and research. The Intern is expected to work collaboratively across the organization, as well as independently.


Job Responsibilities


The Research Intern will:

  • Function as project manager and executor with responsibility for supporting research outputs across a number of content areas including credit union growth strategies, data and emerging technologies, and consumer financial well-being.
  • Work with the research team to conduct supporting research and developing compelling research outputs and ancillary products (slide decks, workshop guides, etc.).
  • Learn about consumer and cooperative finance, practice the basics of research in financial services, and build portfolio-worthy projects.
  • Assist with a variety of other projects and tasks that help Filene advance credit unions’ understanding of consumer finance.

·        Effectively maintain data and physical and electronic storage for applicable materials (research outputs, files, product samples, project folders, etc.).

·        Own select team administrative duties to help maintain organization and project management (e.g., notetaking, agenda management).


The statements above are not intended to be all-inclusive and other duties will be assigned as needed.


Job Requirements


The Research and Incubation Intern must be a current and active university student: Junior, Senior, or Graduate-level. The Intern must also demonstrate:

  • The ability to learn and embody Filene’s vision and mission and the values of cooperative finance.
  • Self-motivation and autonomy as well as collaboration.
  • The ability to prioritize work assignments and multi-task in a fast-paced, start-up environment.
  • The ability to work effectively with the Filene team, credit unions, and consumer finance partners.
  • Strong interpersonal and written and oral communication skills, including the ability to summarize ideas clearly and write strong copy.
  • Quantitative and qualitative data analysis skills. Data analytics skills a plus.
  • Process and project management skills along with the ability to identify and execute improvements as needed.
  • Attention to detail and excellent organizational skills.
  • Ability to manage workload to aggressive deadlines.
  • Ability to be flexible in duties.
  • Ability to work with Mac technology and Microsoft Office.


Basic knowledge of financial services and/or project management and prior experience with quantitative and/or qualitative market-facing research are helpful.