Operations Supervisor at DHL Supply Chain
Employer: DHL Supply Chain
DHL Supply Chain is the Americas leader in contract logistics, providing customer-focused solutions to a wide range of industries including automotive, consumer, retail, engineering and manufacturing, life sciences and healthcare, technology, energy and chemicals. DHL Supply Chain’s skilled people make its customers more competitive by creating innovative logistics and supply chain solutions – from initial situation analysis to the continuous improvement programs that help deliver better results every day. DHL Supply Chain has over 25,000 employees in over 400 locations spread throughout the USA and Canada with revenues just under $5 billion in North America. DHL Supply Chain is part of the $20 billion global Supply Chain Division of Deutsche Post DHL (DPDHL). Operations Supervisors act as frontline leadership within our distribution centers. The primary purpose of this role is to supervise a shift of hourly associates by providing leadership, motivation, training and development to the team. DHL Supply Chain has a business casual environment and focuses on teamwork, associate development and training. How an Operations Supervisor’s day is spent: Associate Interaction (70% time) – Activities include associate development, one on one coaching, walking throughout work area during assigned shift, conflict resolution among associates, associate group meetings and training. Process Improvement (10% time) – Activities include action planning with client, project planning follow-up, space planning, turnover review and workshop participation. Planning (5% time) – Activities include labor and resource planning, work flow prioritization and daily scheduling. Human Resources (5% time) – Activities include identifying labor needs, interviews and recruiting activities, implementing training, and coaching / counseling for improved performance. Communications (5% time) – Activities include staff meetings, customer interactions, vendor/service provider interactions, and internal communications with peers, staff and internal business unit departments. Reporting (5% time) – Activities include Key Performance Indicator tracking, quality reports, audits, financial reporting, material handling equipment reports, site or individual performance tracking and customer required reports.