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The Business Analyst, Information Systems is responsible for evaluating business processes, identifying needs, and developing strategies to maximize efficiency and opportunity. The Business Analyst works across business, Information Technology (IT), third party and hosted systems. The Business Analyst interacts with developers, stakeholders, system architects and various subject matter experts to support business projects as prioritized. 



Essential Functions


·      Work with business stakeholders to identify, plan, and implement innovative technology solutions and business process improvements that meet functional area needs and support the Organization’s objectives for recruiting, retaining and graduating students

·      Provide guidance and hands-on support of the Organization’s application systems and technologies within area of responsibility

·      Oversee the integration of third party and cloud-based service providers

·      Support the institution’s technology-based security compliance efforts

·      Evaluate and recommend the use (or removal) of certain technologies based on situations specific to Organization’s business and operations

·      Facilitate business process decisions based on strategic importance, cost, ROI and impact to the business (students, faculty and staff) and central support functions (in operations, finance, HR, etc.)

·      Define scope and objectives of business requirements, including documentation of requirements (i.e. use cases) and translation into system requirement specifications

·      Lead requirements gathering sessions and create process flows and current/future state documentation

·      Evaluate existing business and operational flows and define the “as-is” process models, and then define “to-be” process models for business process re-engineering initiatives

·      Plan and manage the release and delivery cycles for continue improvement initiatives

·      Track and communicate status of continual improvement initiatives

·      Maintain and nurture relationships at all levels of the organization from campus staff to senior leaders

·      Collect and analyze data for potential business expansion

·      Identify specific business opportunities

·      Influence stakeholders to support business projects

·      Test business processes and recommend improvements

·      Create documentation and manuals

·      Other duties as assigned



Essential Knowledge, Skills & Abilities

·               Experience managing and/or delivering IT solutions

·               Strong analytical skills and ability to think outside the box

·               Experience with configuration and support of Banner ERP and Salesforce CRM

·               Detail-oriented

·               Ability to work in a fast-paced environment

·               Ability to frame decisions based on key organizational metrics such as business impact, ROI, etc.

·               Excellent oral and written communication skills

·               Ability to communicate technical items in a manner that allows the most non-technical person to understand

·               Ability to translate business needs into technical requirements

·               Demonstrated ability to lead initiatives within a technical and non-technical setting

·               Demonstrated ability to work with individuals at all levels of the organization

·               Experience acting as the liaison between business and IT staff

·               Experience within the systems development lifecycle

·               Strong project management skills

·               Desire to work as part of a team

·               Ability to work on multiple projects simultaneously and adjust priorities based on institutional need

·               Desire for continual professional growth and self-motivation to achieve goals




·      Bachelor’s degree

·      Experience with Ellucian Banner ERP and/or higher education preferred

·      3-5 years of experience as a project manager, consultant and/or business analyst with an information technology background

·      2+ years’ experience of delivering enterprise information technology solutions


Hours and Travel


·      A typical work week is 40 hours Monday through Friday 9am to 5pm, however employee must be available during non-work hours

·      Travel via plane, car, and metro may be required to perform this job

·      May require some international travel