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Employer: Renewable Energy Group

Expires: 02/14/2022

TENTATIVE DATES: May 18 – August 5, 2022 POSITION PURPOSE: The purpose of this position is to assist with support for End User Technology Needs, User Administration, and New User Computer Deployment.ESSENTIAL FUNCTIONS:  Key Accountabilities:Support End User Technology NeedsRespond to employee needs in person or via email, phone, Zoom, or remote desktop software to provide break/fix support for PC/laptop hardware, operating systems, applications, printers, video conference system, etc.Use helpdesk management system to manage customer support requestsUser AdministrationOnboard new users by creating all new user account information Active Directory, Enterprise Resource Planning (ERP) systems, phone system, video conference, intranet, etc.Assist with Sarbanes Oxley documentation gathering activitiesMaintain asset management systemNew User Computer DeploymentResponsible for executing PC setup and desktop image deployment for all new users following guides for accuracyMaintain and execute PC deployment imaging systemInstall PC hardware peripherals including; docking stations, printers, monitors, keyboards, mice, video conference cameras, and etc.Install printer hardware and other drivers as neededTrain users as neededOther frequent duties:Provide recommendations on company computer desktop/laptop systems and hardware purchasesAssist System/Network Administrators as needed in scaling network and turning up new branch office sitesAssist System/Network Administrators as needed by building new servers, configuring Ethernet switches, or firewalls as neededAbility to handle difficult situations with clients and turn them into a win for the desktop support teamSolve issues desk side and via remote desktop and in personPerform other duties as assignedJOB QUALIFICATIONS:Education Required:Pursuing a bachelor’s degree –Information Technology or related degreeSenior, Junior, or Sophomore status preferredExperience Required:Desktop support experience, preferably in multi-location environment with windows operating systemsBusiness environment experience, relevant courses, club participation and internship preferredSkills Required: Strong verbal and written communication skillsAdvanced desktop support – client side or remoteBuild and deploy/setup client personal computersAbility to maintain desktop deployment methods or imaging softwareInstall and configure host-based antivirus software Desktop – Windows 10 installation, support, patching, and troubleshootingWindows networking TCP/IP Configuration and troubleshootingAbility to modify system registry Advanced support of Office 2013, 2016, and 2019Troubleshoot network printersThorough understanding of Active Directory – client sideDemonstrated experience providing support with remote toolsInstall and troubleshoot 3rd party applications on the desktopAbility to install and update device driversSpecial skills or knowledge preferred:Network skills relating to Ethernet switch configurationNetwork skills relating to Firewall and VPN configurationVMware and Virtualization technologiesExperience with backup systems and softwarePowerShell experienceAbility to troubleshoot wireless network problems – client side