Description

The Information Systems Analyst on the Technology Systems and Services team is responsible for:

• Participating in the development, implementation, and maintenance of automated distributed processing systems and their components.
• Providing daily executive and non-executive client support- including diagnosing and resolving issues, answering questions regarding the skills required to execute applications, continuous collaboration with team members to maximize efficiencies, security, teamwork and client satisfaction.
• Responsible for installing, maintaining, and troubleshooting a variety of hardware and software applications and products, including analysis of new software, client support solutions, knowledgebase articles, training materials, and asset management
• Works with all levels of division staff and professional information systems personnel inside and outside the division

Qualifications

FR-23:

Bachelor’s degree or equivalent experience and one year of related work experience

FR-24:

Bachelor’s degree or equivalent experience and three years of related work experience

A successful candidate will posses:

• Experience providing technical assistance to division staff
• Demonstrated experience and initiative in problem diagnosis and resolution, and applies knowledge creatively to a wide variety of assignments.
• Demonstrated knowledge of a broad range of hardware and software products
• Proficiency in network operating systems and one or more high-level programming languages
• Basic knowledge of technology, concepts, and methodologies in analysis and system design or network design and configuration, and interrelationships among systems 
• Demonstrated willingness and ability to work in an agile, fast-paced, and demanding environment that involves Helpdesk troubleshooting and support for principals and staff. 
• Strong Interpersonal and Oral Communication skills
• Strong Customer Service skills
• Excellent teamwork and collaboration skills
• Ability to work independently

Notes: This position will be on-site in Washington, DC. Full COVID-19 vaccination is required as a condition of employment, unless a legally required exception applies.