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What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.


Start YOUR career with DHL today…


We have an immediate career opportunity for a qualified Freight Forwarding Supervisor at the Jamaica Queens, NY JFK Gateway. The Gateway Freight Forwarding Supervisor arranges the movement of parcels by Air and Ground, in one of DHL’s largest express U.S. Gateways encompassing international import and export operations.


Shift: PM


Key Tasks & Accountabilities:

  • Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of maximizing profitability for the company
  • Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
  • Supervises warehouse sort operations processing international import and export shipments
  • Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary 
  • Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
  • Charged with developing and managing relationships with Business Partners
  • Responsible for development and implementation of special projects
  • Ensures quality system is implemented and maintained within area of responsibility
  • Manage Key Performance Indicators and cost levels
  • Assists in annual budget preparation
  • Provides technical product assistance to staff
  • Advises staff of changes to company policies and goals
  • Supervises a unionized workforce of 10-20 staff; responsible for hiring, coaching, training, and developing subordinate staff
  • Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
  • Sets objectives and delivers results with a short-term, operational focus
  • Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
  • Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
  • Assigns and checks work
  • Heavy use of MS Office products in day to day activities (in particular Excel and Outlook)
  • Provides guidance and training
  • Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class
  • Provides input to hiring, firing, layoff, promotion, reward, and other decisions
  • Manages overtime
  • May spend up to half of time performing similar tasks as service, production, or support subordinates

Skill & Qualifications:

  • Typically requires BS/BA and a minimum 2 years of related field, or equivalent.
  • Professional certification required in some areas
  • Complete understanding and wide application of principles, theories, and concepts in function or business area
  • An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
  • Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
  • Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action


DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.