Job Type Details: Limited term opportunity: July 15, 2022-November 21, 2024.
Position Summary: The United for Waukesha Resiliency Center will be a resource, referral and support center for survivors, families of victims, first responders, and the community impacted by the Waukesha Christmas Parade tragedy on November 21, 2021. The United for Waukesha Resiliency Center (UWRC) will be a multi-agency effort to help people heal and access assistance and services including: behavioral health needs, victim advocacy, case management, legal needs, criminal justice support, technical assistance and more.
The UWRC Director (UD) directs and coordinates several key personnel in offering services to those affected by the crime including those with special needs and affected community members who are victim/family members/witnesses. The UD will be responsible for oversight of the response program operations and implementation, responsible for running the center, reporting, supervision, budgeting, financial distribution activity and monitoring, performance of all services, addressing concerns or complaints from clients served and compliance with all required reporting. This individual will supervise key personnel assigned to the project.
This individual will be charged with spearheading the response and coordinating the efforts of the agencies providing services to victims. The UD will be charged with removing barriers for victims and service providers as well as managing the contract with United Way of Greater Milwaukee & Waukesha County for the Resiliency Center. The UD may also be responsible for oversight of grant reporting and management in collaboration with the Office for Victims of Crime, as well as management of subcontracts.
Primary Job Responsibilities:
- Responsible for developing community-based resources for victims and their families such as short-term financial assistance, etc.
- Maintain and distribute resource listing information for impacted individuals.
- Provide coordination and oversight of all response program – related activities including advocacy, clinical support, consultation, referrals and direct care to survivors of mass violence / crimes who are victims, family members, responders, witnesses and the affected community at large as identified by the program needs assessment.
- Coordinate and oversee outreach staff and ensure outreach to all individuals identified as crime victims either from self-referral or referral from collaborative agencies or from the Office for Victims of Crime
- Represent the agency UWRC at any state, regional and national conferences, forums or meetings as appropriate and will support any requests for a variety of reports and presentations related to the outcomes of the project.
Qualifications: It is required that the Director has the following skill sets:
- Bachelor’s Degree required, 3-5 years’ experience in a related field of human services, business, rehabilitation, or other relevant degree
- Experience coordinating projects of similar size and scope with minimal guidance and supervision (disaster mass violence or crime-specific programs, or advocacy/case management startups would be a plus)
- Skilled at startups –rapid and comprehensive program design and implementation
- Knowledge of disasters, mass violence incidence, crimes and the impact to victims, family members, responders and the affected community
- Knowledge of the Greater Waukesha community’s assets and service providers
- Knowledge of trauma and the impact on consumers
- Knowledge at least at intermediate level of MS Word and MS Excel software programs
- Excellent oral and written communication skills including communications with the media and public education, trauma sensitive communications and social media
- Ability to maintain accurate records
- Ability to establish and maintain harmonious working relationships with others
- Ability to exercise discretion in handling confidential information
- Ability to coordinate the efforts of others in accomplishing assigned work objectives
In addition, it is desired that the Director have the following skill set:
- Experience and knowledge of disaster trauma response programs and public sector service delivery to victims of crime / mass violence strongly desired
- Experience and knowledge of the affected locality’s current programs and services desired
- Experience with mass violence/disaster outreach, crisis intervention, Community Health Care model, media messaging and long-term recovery
- Experience administering federal grants desired
- Bilingual in English and Spanish
Essential Functions of Primary Job Responsibilities:
- Ability to communicate effectively in English both orally and through written word.
- Ability to operate a motor vehicle, possession of a valid WI driver’s license and sufficient liability insurance to meet agency standards. Must own or have access to a personal vehicle and be willing to drive that vehicle for work related purposes.
- Ability to type and work on a computer for up to two hours at a time.
- Ability to be punctual and maintain good attendance
Physical Requirements: Employee must be able to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.
In accordance with the Americans with Disabilities Act, the above is intended to summarize the essential functions of and requirements for the performance of this job. It is not meant to be an exhaustive list of miscellaneous duties and responsibilities that may be requested in the performance of this job.
Working Conditions: This position will be a collaborative hire and oversight will be provided by an advisory committee comprised of representatives from the major stake-holding agencies. The agency of employment is NAMI Southeast Wisconsin, Inc. NAMI is a nonprofit organization that offers hope and help to those impacted by mental health conditions and their loved ones in Waukesha, Milwaukee, and Jefferson Counties.
This position will be a combination of remote work and office time in the Waukesha area. This position will be expected to travel as needed to offsite locations for events. Periodic weekend or evening work is expected.
Compensation: This is a salaried, exempt position at 40 hours per week. Benefits include paid time off and paid holidays. Benefit package includes health, life, short- and long-term disability and optional vision and dental insurance is available. The salary range is $95,000-$130,000 and will be set commensurate with education and experience.