PRIMARY RESPONSIBILITIES

The Data Coordinator provides support for the data management, program evaluation, and reporting functions of the Research and Evaluation department. The Data Coordinator’s primary responsibility is the administration of Efforts to Outcomes (ETO), Larkin Street’s cloud-based client data management system. As the agency’s ETO Administrator, this position oversees all aspects of managing the system, including staff account management, system troubleshooting and revisions, quality assurance and control, and the provision of related staff support and training. This role provides critical support for the department’s program evaluation, performance management, and reporting functions by ensuring that the system is serving its purposes related to capturing and reporting data.

Day-to-day technical administration of the system involves overseeing account management activities, working closely with staff and the software vendor to troubleshoot and resolve technical issues, making revisions to the system as required by evolving program or reporting needs, implementing quality assurance and quality control processes, and providing ongoing staff training and support as it relates to system usage. The Data Coordinator works closely with Research and Evaluation department leadership to design, build, refine and maintain custom reports within ETO for a variety of purposes, including quality assurance, program and performance management, and grants and contract management. The Coordinator also provides support on an as-needed basis for data entry as it relates to other internal and external client databases used by the agency.

Client Database Administration  

• Oversees account management activities and provides technical support to end-users of ETO, Larkin Street’s cloud-based client data management system.  
• Liaises with software vendor (Social Solutions) staff to report and resolve system issues and bugs.  
• Works with Research and Evaluation department leadership to implement revisions to the systems as required by evolving programmatic or reporting needs.  
• Maintains up-to-date knowledge of new features and functionalities in the software.  

Quality Assurance 

• Works with department leadership to implement QA processes to identify and resolve recurring data quality and data integrity issues. 
• Implements and provides suggestions to the schedule of quality assurance activities.  
• Designs, builds and refines custom reports in ETO for quality assurance, program and performance management, and grants and contract management purposes. 
• Proactively identifies and implements opportunities for data collection improvements. 
• Documents data quality standards and quality assurance processes. 
• Maintains up-to-date knowledge of new features and functionalities in the software.  

Staff Support and Training  

• Provides initial and ongoing training and support to staff on data collection responsibilities and processes.  
• Implements technical training resources and creates new materials as needed.  
• Provides additional or ongoing training and support to staff as required.  

OTHER DUTIES AND RESPONSIBILITIES: 

• Provides data entry support for other internal and external database systems used by the agency.  
• Support the contract reporting function within the department.
• Attend weekly supervision meetings with the Manager of Program Evaluation.
• Attend regular Research and Evaluation department team meetings
• Other duties as required. 

PHYSICAL & LANGUAGE REQUIREMENTS: 

• Finger manipulation. 
• Ability to comprehend complex materials. 
• Ability to speak and write English clearly and accurately. 

EDUCATION:  

• Bachelor’s degree in the social sciences or related field preferred but equivalent experience and certifications will be considered. 

BACKGROUND & EXPERIENCE:  

• Two-plus years related experience with relational databases and data management required, preferably in a non-profit setting.  
• Prior experience with Efforts to Outcomes (ETO) highly preferred.  
• Intermediate computer skills and knowledge of relevant software packages (MS Excel, MS Access, SAP Business Objects Web Intelligence) required.  
• Proficiency with SQL Server desirable. 
• Demonstrated ability to learn quickly, be self-directed, and take initiative.  
• Knowledge of and experience with data collection related to at-risk youth issues preferred. 
• Effective communicator with a high degree of customer service.
• Ability to work well with and to support a multidisciplinary team. 
• Must also have ability to work with diverse staff, clients, and volunteers.

This position is represented by SEIU 1021 under a collective bargaining agreement.