In office role:

Must be available for work Saturday or Sunday as well as business hours between 8AM – 5PM ET.

The Reporting and Data Sr. Analyst will develop and maintain operational reporting on both an established frequency and on an ad hoc basis.

Key Responsibilities:

• Create analytical reporting based on Leadership request.
• Create, update, and maintain project plans on special projects.
• Design appropriate management reports scorecards that articulate operational performance, financial results and highlight inefficiencies.
• independently using Microsoft Power BI, and report out to management
• Create visuals in a meaningful story oriented way.
• Execute planned and ad hoc data visualizations requests with minimum turnaround time.
• Support process improvement efforts using quality methodologies and principles.
• Provide input for weekly and or monthly reports and review meetings.

Basic Qualifications 

• Minimum of 1 year of data/reporting experience 

Preferred Qualifications

• Microsoft Power BI to analyze data and create new reports
• Associate Degree or College Diploma
• Hands on experience in Microsoft Excel performing vlookups, creating pivot tables, applying conditional formatting
• Experience with manipulating data in power query
• Experience with PowerPoint and Previous experience in a call center environment
• R or Python scripting language skills