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Please Note: The pay listed above includes the 3.25% pay increase that will go into effect on July 1, 2022.
Keeping Washington Clean and Evergreen
In this senior management analyst role, you will be responsible for ensuring that customer feedback and satisfaction data is collected, analyzed, and used as part of Ecology’s Performance Management System. One key project is managing Ecology’s Regulated Customer Feedback contract, a survey conducted of our regulated customers. You will advise Executive Leadership and employees across the agency on how to gather feedback from our customers about their experiences interacting with Ecology. You will design feedback mechanisms, help employees analyze the results and advise on next steps and process improvements. In addition, you will be a part of the Governmental Relations performance management team and will participate in developing our agency’s strategic plan, support our performance measure framework, and assist in the implementation of our quarterly performance reviews. It is a unique opportunity to work with all of the programs at Ecology as well as learn about the complexity and variety of the work we do.
The Department of Ecology’s mission is to protect, preserve and enhance Washington’s environment for current and future generations. The Governmental Relations’ Rules and Accountability Section (RAS) occupies a central role in the agency, providing rulemaking support and services to Ecology’s environmental and administrative programs and coordinating agency-wide performance management.
Staff in the Rules and Accountability section gather and analyze data, provide analysis, and ensure timely and accurate information for strategic decisions. The section coordinates and oversees multiple agency processes related to regulatory accountability, performance management, rulemaking and customer feedback.
During Healthy Washington Roadmap to Recovery, employees are working a combination of in-office and/or telework based on position and business need. This position is required to attend Governmental Relations staff meetings in the office every other week and attend any other in-person meetings when scheduled. Ecology is following current state guidance regarding health-screening questions before entry, and social distancing.
Application Timeline: This position will remain open until filled, with an initial screening date of June 29, 2022. In order to be considered for initial screening, please submit an application on or before of June 28, 2022. The agency reserves the right to make an appointment any time after the initial screening date.
About the Department of Ecology
Protecting Washington State’s environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. Join a team that is highly effective and collaborative, with leadership that embraces the value of people.
Ecology cares deeply about employee wellness; we go beyond traditional benefits, proudly offering:
- A healthy life/work balance by offering flexible schedules and telework options for most positions.
- An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
- Continuous growth and development opportunities.
- A wellness program that offers education, fitness classes, and an agency-wide fondness for outdoor meetings.
- Opportunities to serve your community and make an impact through meaningful work.
Our commitment to DEIR
Diversity, equity, inclusion, and respect (DEIR) are core values central to Ecology’s work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.
Diversity: We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions.
Equity: We champion equity, recognizing that each of us need different things to thrive.
Inclusion: We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecology’s work.
Respect: We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement.
We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.
What is unique about this position?
In this unique position, you will focus on performance management and customer feedback. You will work with all ten of Ecology’s environmental programs, offices, and administrative programs. You will serve as the agency expert on customer feedback.
What you will do:
- Support the agency performance management system by gathering and analyzing data related to our programs and services.
- Develop tools and visuals for displaying, communicating, and using data in decision-making.
- Provide advice to agency staff to support performance management work including customer feedback.
A total of Eight years of experience and/or education as described below:
Professional level Experience providing senior level professional analyses to management, staff, and customers regarding complex issues that impact programs and policies.
Experience must include the following:
- Demonstrated ability to turn data into ideas and actions.
- Knowledge of survey techniques and tools focused on customer feedback.
- Demonstrated excellent writing and presentation skills.
- Ability to communicate complex information to a variety of audiences.
- Proficiency with PowerBI, Excel or other data analysis and visualization software.
- Ability to create materials (such as, performance dashboards, infographics, webpages, presentation) that convey technical information and performance measures.
Education involving a major study in business administration, public administration, health administration, law, environmental law, finance, economics, statistics, environmental management, environmental or public policy, or a related field.
All experience and education combinations that meet the requirements for this position:
We highly encourage you to apply even if you do not have some (or all) of the desired experience below.
- Expert level data analysis.
- Knowledge of SharePoint.
- Experience with Lean or continuous improvement.
Note: Having some (or all) of this desired experience may make your application more competitive in a highly competitive applicant pool.
Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified candidates from all backgrounds are encouraged to apply.
Need an Accommodation in the application and/or screening process or this job announcement in an alternative format?
- Please call: (360) 407-6186 or email: email@example.com and we will be happy to assist.
- If you are deaf or hard of hearing you can reach the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
- If you need assistance applying for this job, please e-mail firstname.lastname@example.org. Please do not send an email to this address to follow-up on the status of your application. You can view the latest status of your application on your profile’s main page.
- If you are reading this announcement in print format, please enter the following URL to your search engine to apply: https://ecology.wa.gov/About-us/Get-to-know-us/Jobs-at-Ecology.
It’s in the applicant’s best interest to submit all of the documents listed below. Applications without these documents may be declined.
- A cover letter describing why you are interested in this position.
- A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
- Three professional references.
Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable.
For Your Privacy:
When attaching documents to your application (such as Resume, Cover Letter, Transcripts, DD-214, etc.):
- Please be sure to remove private information such as your social security number, date of birth, etc.
- Do not attach documents that are password-protected, as these documents may not be reviewed and may cause errors within your application when downloaded.
Additional Application Instructions for Current Ecology Employees:
Please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources.
The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed.
Why work for Ecology?
As an agency, our mission is to protect, preserve and enhance Washington’s environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability.
Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State’s environment. A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance.
Ecology employees may be eligible for the following:
Student debt: how working for Ecology can help
Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186. Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.