View job on Handshake

Business Overview:

BNP Paribas’ Global Markets (GM) business offers a broad range of products and services in the global interest rate, credit, currency, equities & commodity markets. Global Markets help their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk. Their client base comprises of hundreds of corporations, institutional investors, banks, governments and supranational organizations.

Global Markets has the scale and reach to conduct business anywhere in the world and deliver products denominated in almost all of the world’s currencies. Their global network comprises more than 3,000 professionals working on our six main trading floors in London, Hong Kong, New York, Paris, Singapore and Tokyo. They are supported by regional offices throughout Europe, the Americas, Middle East and Asia-Pacific.


Reporting to the Senior Cross-Asset business manager, he/she will cover all COO-related aspects & projects to support the Sales Management & Market360 team.

Key responsibilities include:

Point of contact for GM Americas (GMA) Sales on escalations and support needs related to client lifecycle activities together with the Senior Cross-Asset business manager

  • Analyze the request from Sales and either directly or through relevant stakeholders facilitate in its resolution / fulfilment. Proactively engage issues impacting Sales and GMA client franchise

Provide support and contribute to all Client Lifecycle improvement initiatives

  • Provide support on all ongoing regional & global projects related to improving the client onboarding process (e.g. client prioritization framework, KPIs enhancement, tools, etc)Additionally support or identify (new) projects / opportunities to improve as well other client lifecycle activities (e.g. client offboarding, client recertification, client services, broker reviews etc)Work closely with relevant global & functional stakeholder to implement the improvement levers & elevate client excellence/experienceParticipate in relevant local and global client lifecycle forums representing GMA Sales

Maintain close coordination & engagement with RISK and LEGAL

  • Ensure close alignment and communication with management with Risk and Legal management (incl. monitoring of resourcing needs)Lead agenda and follow-up for monthly management meeting with RiskI2S, FIC and GMA management. Coordinate with Risk and Legal around key escalations from the Sales organization (e.g. process improvements, ad-hoc transversal projects)

Support Business Management for GMA Sales and Market360 in the Americas

  • Work with GBL business managers, assist Sales management to drive business projects. Be the business manager supporting the solution sales team (including staff onboarding, system access, sales mandates)Support transversal Sales efficiency initiatives (e.g. talent transformation, digital tools roll-out, etc) Assist Head of Market360 and team on COO-related aspects. Drive projects to improve Market360 activities (e.g. roadshow coordination, research distribution and readership) and establish KPIs (as relevant)Be the local contact point for any global or local initiative (e.g. increasing collaboration between M360 and Macro Sales) or project (Global Appropriateness framework for Corporates or Institutional clients)Identify opportunities to decrease cost or increase efficiency within the Sales & Market360 organization

Back-up for the Business Manager in charge of Corporate and Structuring:

  • Act a SPOC for business management topics related to the Corporate Franchise and Structuring in the absence of the BM responsible for Corporates & Structuring

Contribute to a robust GM Americas Control and Compliance framework:

  • Work with Compliance, OPC, Conduct and Supervision teams to ensure client and Sales activities are fully compliant at all times (e.g. Code name policy, Pn policy, Client complaints)Support functions / escalate to avoid overdue KYC recertification files. Active contribution to remediation tasks where applicable. Where relevant, active involvement in Regulators and/or Internal Audit inquiries related to GM Americas Clients & Sales activities. Key contributor / lead for GMA on all client suitability projects in the Americas. Where relevant, contributor in adapting GM Americas activities to new regulations.

Ensure strong relationship with:

  • COO/BMs in the Americas and in other regions. GBL and Sales management in the Americas ITO: CLM, OCRM, ITO Management, Business Partners regionally and globally:

Compliance, Legal, Risk, FIC/Coverage, Drive and Finance

*Physical presence in BNPP’s office(s) is an essential function of this position. BNPP requires all of our employees to be vaccinated in order to access its offices, subject to reasonable accommodations for reasons related to disability or religion.

Candidate Success Factors:

Candidates to be measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform:

  • Results and Impact
  • Impacts division and influences peers and team. Demonstrates good judgement when making decisions of high complexity and impact. Relies on limited guidance for most complex decision makings responsible for driving outcomes which have meaningful effect on team or department
  • Leadership and Collaboration
  • Creates trust with department leaders. Acts in leadership capacity for large projects, processes, or programs for a team
  • Client, Customer and Stakeholder Focus
  • Able to build relationships with a mix of intermediate and senior colleagues or clients. Interacts regularly with management and department leaders. Demonstrates the ability to persuade and influence stakeholders at the team level
  • Compliance Culture and Conduct
  • Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts. Perceived as a person of high moral character; upholds corporate values and displays high ethical standards”

Minimum Required Qualifications

  • Demonstrated record of academic excellence. Strong data management and research skills. Strong analytical and quantitative skills. Team player, self-motivated and entrepreneurial. Detail oriented with a complete focus on quality results and deliverables. Strong organizational and interpersonal skills. Strong communication skills, both verbal and written. Technical proficiency in MS Office, including Word, Excel and Power Point

Preferred Qualifications:

  • University Degree in Business, Accounting, Finance, or Economics. Experience interning / working in a financial institution (preferably in internal consulting, COO/Business Management or project management in a Front-office)General knowledge of clients industry and processes covered in a Global Markets activity Project Management

About BNP Paribas:

In the United States, BNP Paribas has built a strong and diversified presence to support its client base. We continue to grow and strengthen our commitment to the US market through our Corporate & Institutional Banking activities. We are one of a few non-US banks to offer a full value chain for our clients, from trading to financing, and clearing and custody in the US with the international footprint and capacity to deliver both globally and locally. Leveraging the strength of our European roots, our network can support clients in virtually every region of the world, enabling more connectivity and efficiency wherever our clients conduct business.
BNP Paribas’ Corporate & Institutional Banking services corporate clients and institutional investors offering tailored solutions in financing, cash management, and advisory services to companies via Corporate Banking, in capital markets via Global Markets, and in securities custody and administration via Securities Services.  As the asset management arm of BNP Paribas, BNP Paribas Asset Management offers high value-added solutions to individual savers, companies, and institutional investors.

The bank employs nearly 14,000 people and has a presence in the country since the late 1800s in major cities including New York, Jersey City, Chesterbrook, PA, San Francisco, Boston, Chicago, Denver and Washington, DC.  

BNP Paribas is a leading bank in Europe with an international reach across the US, EMEA and APAC. It has a presence in 68 countries, with more than 193,000 employees. The Bank offers a comprehensive range of banking, investment and financial services solutions through three main fields of activity: Retail Banking for the Bank’s retail-banking networks and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, BNP Paribas helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance.

We take pride in our expertise and our ability to adapt while constantly looking ahead to create a more sustainable world.

BNP Paribas. The Bank for a Changing World.

*Physical presence in BNPP’s office(s) is an essential function of this position. BNPP requires all of our employees to be vaccinated in order to access its offices, subject to reasonable accommodations for reasons related to disability or religion.

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Primary Location: US-PA-Chesterbrook

Job Type: Standard / Permanent


Education Level: Bachelor Degree or equivalent (>= 3 years)

Experience Level: 0-3 years

Schedule: Full-time

Reference: COO000293