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Employer: Driverbase Inc.
Driverbase Inc. is an independent, data-driven car search platform. Our mission is to deliver a better car search experience. Driverbase has compiled vehicle information and implemented artificial intelligence and machine learning techniques to calculate the optimal vehicle recommendations for every driver.Culture & BenefitsOur team members are compensated with competitive $, %, benefits and remote employment flexibility. Our distributed working environment increases employee satisfaction while allowing Driverbase to recruit exceptional candidates throughout the United States.ResponsibilitiesOur culture is agile and open. As a distributed team, we put a heavy emphasis on clear communications, collaboration and iteration, within the team and throughout the company. Our team members have the opportunity to make a large and immediate impact on the future of our company.Lead community development initiatives for driver, dealership and oem stakeholdersDevelop highly scalable customer service initiatives that enhance the Driverbase marketplace experienceApply expert knowledge of the automotive industry and exceed service level agreement objectives.Adapt existing business processes to enable rapid and sustained growth.Skills & RequirementsCandidates should be capable of operating independently and making sound decisions, and happy to accept both the responsibility for and the accolades associated with acquiring and maintaining a customer portfolio.Bachelors Degree (Masters preferred)3+ years of experience providing customer service for web applications and servicesExpert-level knowledge of automotive, marketplaces, consumer technology, performance marketing, sales, and customer serviceStrong problem-solving skillsStrong communication and collaboration skillsStrong understanding of the car buying journeyFamiliarity with Agile development processes, Scrum, etc.Ability to participate in all aspects of the customer lifecycle; from acquisition, to onboarding, relationship management, and retention.Ability to work independently without constant supervision, and to contribute effectively as part of a distributed team