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Job Summary: (includes but is not limited to the following, other duties may be assigned):

Calpine Energy Solutions has partnered with Community Choice Aggregators (CCA) in California to provide communities with a choice to purchase cleaner energy at competitive rates. CCAs procure renewable sources of electricity for their customers and utilize the power lines, owned by the local utility, to distribute this renewable energy. CCA Billing Analysts are responsible for ensuring a high level of operational excellence by ensuring accurate and timely daily invoicing processes and audit requirements as well as assisting with various operational tasks. CCA Billing Analysts are key components of this rapidly growing program; making themselves an essential part of Calpine Energy Solutions expanding services.

Job Responsibilities: 

Validate Invoices and Resolve Billing Exceptions for CCA Customers (50%)

• Review customer records in billing database to ensure billing parameters are set up accurately

• Correspond and follow-up daily with local utility regarding billing inquiries and exceptions for CCA customers, provide updates to CCA clients for customer service items as needed

• Ensure timeliness and accuracy to meet high customer service expectations 

• Review and resolve exception reports daily and weekly

• Promptly invoice the energy component of CCA Customers to ensure charges are sent to the local utility in a timely manner 

• Ensure accurate account set-up including proper jurisdiction

Processes and Audit Review (25%)

• Complete daily, weekly, and monthly billing related processes

• Log tasks and exceptions appropriately for audit review

• Review payments and end of month cash receipts

• Review, test, and update tax statuses as needed

Other Customer Service Support (15%)

• Facilitate timely resolution of inquiries and appropriately close the issue with the CCA customer 

• Assist Account Team with customer or client service items

• Provide a high level of customer service using strong written and verbal communication when communicating 

Organizational Understanding (5%) 

• Be proficient in understanding and articulating the nuances of the various CCA Programs

• Provide constructive feedback regarding current processes

• Practice high ethical standards; be accountable for such things as time, communication statistics, organizational understanding and business knowledge 

Business Knowledge (5%) 

• Demonstrate the ability to work independently and maintain flexibility to adapt well to change 

• Maintain effective working relationships with other organizations in the company, the Call Center, CCA Clients, and utilities 

• Gain an understanding of how the tasks at hand have a broader impact to the business

Job Requirements:

• Bachelor’s degree required preferably in Business or related discipline. 

• Minimum of 1-year work experience in CCA or a related field is strongly preferred.

• Organized and detailed oriented 

• Analytical with information files

• Strong verbal and written communication 

• Strong negotiation skills, diplomacy, and tact

• Bilingual is a plus but not required

• Data entry skills 

• Intermediate to advanced level Excel skills 

• Proficient in organizing Outlook settings

• Proficient with keyboard shortcuts

• Ability to learn and become proficient with Nexant Revenue Manager 

• Ability to learn and become proficient with Microsoft Dynamics CRM  

Vaccine Information:

Calpine requires an individual who is newly hired into this position to be vaccinated for COVID-19 within the first 28 days of employment – if not already vaccinated prior to starting employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Calpine’s HR department after a decision has been made about whether or not to make you a conditional offer of employment. Calpine does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws requiring reasonable accommodation.