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About the Job

Compensation: 51,000 – 56,000 (depending on experience) 

The Information Technology Systems and Services (ITSS) department at the University of Minnesota Duluth (UMD) seeks an entry level Business/Systems Analyst to support application development, systems integration, data analytics, and other technology and organizational efforts. The individual within this position will take initiative, ensure accountability and follow-through, and will successfully serve as a liaison between clients, technical staff, and leadership. Ideal candidates will have excellent interpersonal and communication skills, as well as a passion for the University’s mission of learning, research, and outreach.

This is a 100%, 12 month Civil Service position, with flexible work hours and location. Typical work hours are 8:00 – 4:30 Monday through Friday. This position is based in Duluth, MN.

We Offer:

  • MN State Retirement System (MSRS) pension plan – tax deferred
  • 13 paid vacation days per year (starting accrual rate), in addition to 13 paid sick days and 11 paid holidays
  • Reduced tuition opportunities covering 75% – 100% of eligible tuition
  • Excellent and affordable health care benefits
  • Wellness program with opportunity to earn lower health care rates

Job Responsibilities

Business/Systems Analysis

  • Works in conjunction with IT development and business units. 
  • Develops and implements new systems as well as enhancements of current systems. 
  • Identifies and analyzes business needs, gathers requirements, and defines the goals and scope of the work. 
  • Evaluates evolving business requirements and makes recommendations for appropriate systems alternatives and enhancements to current systems. 
  • Evaluates new applications and identifies systems requirements. 
  • Prepares communications and makes presentations on system enhancements and alternatives. 
  • Creates detailed test cases and documents all programming and systems changes.  

Data Reporting

  • Compiles, validates, analyzes, interprets, and translates data. 
  • Gains understanding of business operations, processes, and planning. 
  • Analyzes business operations and recommends solutions in alignment with business goals.
  • Creates reports, charts, graphs and presentations and recommends new strategies to improve business operations.

General Support

  • Provides support for enterprise applications, including tools used for workflows, mass communications, surveys, and elections. 
  • Provides general technical support and other duties as assigned.

*The employer retains the right to change or assign other duties to this position.


Required qualifications

  • Bachelor’s degree or a combination of related education and work experience to equal at least four years.

Preferred qualifications

  • Experience defining business and system requirements for applications 
  • Experience in SQL development, data analysis, and/or data visualizations
  • Experience writing test cases and evaluating software applications 
  • Ability to work with and build consensus with people from diverse cultures and backgrounds
  • Excellent customer service and interpersonal skills

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Finalists will be required to provide references.  

Complete applications must include:

  1. Cover letter
  2. Current resume

The search committee will begin its review of completed applications on October 10, 2022, and will continue until the position is filled.

To request an accommodation during the application process, please e-mail or call (612) 624-UOHR (8647).

Smoking and chewing tobacco and the use of electronic cigarettes is prohibited on all UMD property, including indoor facilities, campus grounds and University vehicles.

If you have started receiving retirement annuity payments from the Minnesota State Retirement System (MSRS) or Public Employees Retirement Association (PERA) your eligibility for this position may be impacted. Please contact OHR Benefits at 1-800-756-2363 for more information.


The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Please note: All employees at the University of Minnesota are required to comply with the University’s Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit: