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Employer: California Public Utilities Commission (CPUC)

Expires: 07/18/2021

The Public Advocates Office at the California Public Utilities Commission represents residential and small business interests to ensure customers receive safe and reliable utility services at the lowest possible rates. We participate in Commission proceedings and processes including workshops, rulemakings, investigations, hearings, utility filings, and other forums.The Customer Programs Section in the Communications and Water Policy (CWP) Branch represents customers’ interests on issues related to phone and broadband services including achieving universal access to these essential services that are safe, reliable, and affordable. The recent COVID-19 pandemic, Public Safety Power Shutoffs (PSPS), and emergency disasters such as wildfires have accelerated the state’s efforts to address growing disparities between people who have access to affordable communications services and those who do not.The Customer Programs Sections works on multiple communications services public purpose programs that provide customer protections and support to Californians most in need including support for communication services for low-income households, communications devices for people with disabilities, and developing policies to achieve just and reasonable phone and broadband services for Californians in rural areas and tribal communities.Join a team of professionals working on these critical communications services issues to seek customer protection for all Californians.Please visit for more information on the Public Advocates Office.