IEOR - Designing a More Efficient World

Technical Customer Experience Advocate at

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Expires: 06/30/2020

We are looking for Customer Experience Advocate to join our expanding technical CX team. There are a few things we take really seriously here at building an amazing product and providing the best possible service to our customers. Our clients love our product, and it’s incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.The Customer Experience Team is the frontline advocates, cultivating relationships and empowering teams to fulfill their goals and thrive. By being the true experts of the platform, we are able to provide a unique level of support and inspiration to our users. We are an energetic, empathetic and passionate team that enjoys teamwork, helping others, and taking on new challenges in this fast-paced environment.The RoleProvide excellent support to customers and developers via email, phone and chat to understand their needs and ensure their success with monday.comServe as the main point of contact and liaison between clients and the rest of the teamLead online webinars, consultations, and one-on-one demos to educate customers on the features of our platform and developer toolkitEmpower customers to connect their goals and challenges with the solution in monday.comStay in touch with clients to ensure that they’re realizing the full potential of monday.comYour Experience & Skills0-2 years experience supporting a technical product or in technical customer supportExperience building apps in a modern programming language (Javascript, Python, etc) and using web APIsExcellent interpersonal skills and multitasking abilitiesSuperb written and verbal communication skillsPositive attitude, empathy, and high energyAbility to take initiative and adaptAbility to understand and solve technical issues with little guidanceBA Degree in economics, computer science or any relevant technical fieldDevelopment experience at a SaaS company a plusVisa sponsorship for this role is currently not is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.