Marketing and Sales Support, Administrator at Prism IT Corp

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Employer: Prism IT Corp

Expires: 04/24/2020

Job : Sales Support AdministratorJob : AdministratorSkill (Primary): Domain Competencies-Bus. Process-Media, Publishing & Ent.-Marketing and Sales SupportQualification : Bachelor of ArtsExperience : 9-11 YearsLocation : New Jersey Job Description (Posting). : To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback  (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases