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Help Desk Technician at Prism IT Corp

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Employer: Prism IT Corp

Expires: 06/05/2020

Job Title: Help Desk Technician (L2)Location: St Paul, MN 55101 Locals onlyDuration: 6-12 monthsExp:10+ years Max Rate: $35/hr OR 30 ON W2  (Candidate needs to have own laptops for remote onboarding during COVID situation, Needs to be onsite as COVID situation will over). Job Description:The Help Desk Technician II is responsible for responding to telephone calls, email and personnel requests for technical support. Physical Requirements:•            Ability to sit for up to 80% of time•            Ability to lift up to 60 pounds required•            Frequent use of computer, telephone, and office equipment (copier, fax, scanner) Job Duties/Responsibilities:•            Promote a high level of customer satisfaction through proper telephone, email, and chat solution techniques, and respond with the appropriate amount of urgency to user problems•            Identify, research and resolves technical problems•            Document, track and monitor problems to ensure timely resolution•            Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues•            Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems•            Correct application issues, solve network and security problems and identify common PC software and hardware problems•            Provide hardware support of PCs and Laptops, such as installing drivers or upgrading hardware•            Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals•            Provide support for Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in-depth diagnostics•            Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software•            Perform other duties as assigned by management Education/Requirements:•            High school diploma or GED required•            Associate degree is preferred•            Excellent organizational, written, and verbal communication skills•            Computer literate and familiar with help desk procedures•            Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software•            Ability to install and deploy Windows based computers•            Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint•            Knowledge of Internet Explorer software usage and configuration