Global Technical Support Intern at ServiceNow

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Employer: ServiceNow

Expires: 03/31/2020

Global Technical Support InternWho is ServiceNow?Imagine your workday dominated less by emails and spreadsheets and more time given back to you to do your actual job. At ServiceNow, we are making the world of work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done across the enterprise. We are the fastest growing enterprise cloud software company in the world and were recently recognized on Fortune’s Future 50 list (https://fortune.com/future-50/2019/). For us, this is just the start.Where ServiceNow’s Interns are locatedBay Area (HQ-Santa Clara)OrlandoGlobal Technical Support Team: The Global Technical Support team focuses on delivering best in class services to our customers. We are passionate about the customer experience and how to leverage thought leadership, innovation, and technology to make the world of work better for our customers and ServiceNow.   Roles Available:Customer Communications Experience InternYour ImpactYou will conduct industry and market research activities for customer maintenance communications.You will research and help to deliver the most relevant information to our customers.Requirements for this roleYou will have experience leveraging data to support research objectives and outcomes.You will have some knowledge of various research techniques.You have strong interpersonal skills to drive meaningful conversations.You will need a strong command of English language to critically evaluate communications documents.Communication Analytics InternYour ImpactYou will support the Communications Team and analyze communication data and assess the high impact areas to help us to drive a world class Customer Communication Experience.You will understand the communication services and business outcome metrics to institutionalize best practices for running the communication business.You will build advanced analytical models.Requirements for this roleYou will have knowledge of various research techniques.You will have the ability to perform detailed work with numerical data to make mathematical computations rapidly and accurately.Your technical skills will include an eye for details, Excel, SQL, Javascript Research & Analytics InternYour ImpactYou will analyze data to assess the high impact areas and help us drive to give world class Support experience.You will develop visual and interactive dashboards that provide insights and track progress on key strategic initiatives.You will work on managing and resolving issues for Technical support teamRequirements for this roleYou will have the ability to perform detailed work with numerical data to make mathematical computations rapidly and accurately.You will have the ability to maintain detailed, accurate records and files.Your technical skills will include an eye for details, Excel, SQL, Javascript.GTS Product Management InternYour ImpactThe Atlas project is a significant strategic initiative for ServiceNow. It combines Global Technical Support, Engineering and our biggest Business Unit of ITSM with the aim to develop out of the box AI Virtual Agent (VA) conversations with rich Natural Language Understanding (NLU), that will go into the product.You will be assisting customers in maintaining, adjusting and measuring the value of their VA deployments over time.Requirements for this roleYou will have an eye for detail, with strong writing skills and a keen interest in Product Development.You will have the ability to create documents requiring accuracy and confidential handling including interacting with legal and legal documents as needed.Training and Enablement InternYour ImpactThe Support Account Management and Escalation Management groups are customer facing groups committed to providing a superior, industry-leading customer support experience.You will be able to develop and create adult learning materials.Requirements for this roleYou have the ability to recognize adult learning needs to help create a modern enablement experience.You will have experience creating video, audio, presentation, and written content.You will have some experience with social media content creation, including podcasts.If you major is related to adult learning concepts is a plus.You will have some exposure to web-design and structure such that you know how to design a modern and enjoyable online user experience. Currently enrolled or have completed a Learning Design and Technology or like program (preferred) or one focused in education, video, or graphic and web design.