Desktop Engineer at Prism IT Corp

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Employer: Prism IT Corp

Expires: 04/17/2020

Job Title: Desktop EngineerExact Location: 350 Holger Way, San Jose, California, USADuration: 12 months  Job Description: ·        Troubleshoot, diagnose, document, and resolve all technical issues.·        Help maintain documented processes to resolve common issues.·        Provide 1st and 2nd Line IT desktop support to the Business.·        To identify and resolve issues with applications, following agreed procedures and using application management software and tools to collect agreed performance statistics. ·        To carry out agreed applications maintenance tasks. ·        To provide technical expertise to enable the correct application of operational procedures.·        To contribute to the planning and implementation of maintenance and installation work. ·        To identify operational problems and contribute to their resolution, providing appropriate information to specialists, users and managers.·        To ensure that incidents and requests are handled according to agreed procedures, ensuring that documentation of the supported components is available and in an appropriate form for those providing support. ·        Windows desktop / laptop reimage.·        Expert knowledge of desktop software and hardware support, troubleshooting and resolution·        Troubleshooting the Hardware and Software problems.·        Knowledge on Ticketing Tool, ITIL Process can be added advantage