Employer: Fenway Health
Function:Reporting to the Clinical Applications Manager, the Fenway Health Clinical Applications Support Specialist (1) assists with Health Information Technology (HIT) related activities and (2) coordinates and collaborates with other departments on HIT including CPS, related projects. The Support Specialist’s main goal is to ensure that both CPS and its third party software integrations remain maximally functional and secure.Manages Centricity Practice Solutions software applicationTroubleshoots issues related to CPS software application suiteTroubleshoots issues related to HIT, third party software integrations relating to CPSAssists with maintaining cross reference files and HL-7 interfaces with outside vendors such as commercial labsAssists with CPS updates to clinical information and assists with requests for changes to CPS systemContributes or develops standard operation procedures (SOP’s) and documentation of data systems related to CPS and third party vendorsMaintains up-to-date knowledge of CPS software application suite, related interfaces, and third party software integrationProvides support and training for the health center.Assists in development of CPS and related project plans by providing accurate, deliverable timeframesParticipates in HIT and related project meetings as requiredCoordinates with CPS liaisons and champion users to assess the organization’s CPS needs and prioritiesTrains and assists departments with the adoption and effective use of CPS and HIT software applicationsWorks in conjunction with the Informatics group to test the integrity of the data captured in CPS.Work directly with Clinical Department leadership to prioritize projects and troubleshoot problems.Communicates regularly with IT and Medical Records staff to ensure collaborative nature of work.Coordinates and consults with internal and external clients to gather information about program needs, objectives, functions, features, input and output requirements, and maintenance of project plansPrepares and presents timely up to date or current data to meet the needs of projectsAbility to work effectively with people at all levels of the organization and outside collaboratorsMeets Agency Participatory ExpectationAbility to work effectively with people at all levels of the organization and outside collaboratorsMeets agency participatory expectationsAdheres to all agency and departmental policies and proceduresParticipates in quality assessment, committees, professional organizations, and improvement activities as requestedAdheres to the highest principles of patient and client confidentialityAdheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situationMaintains ethical accountability in all discourse with all patients and documents with no breaches in security.Performs back-up of all data files as required.Attends all required meetings, in-services and professional trainingsMaintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activitiesPerforms related duties as requiredJob Requirements: Minimum of Bachelor’s degree. Education in related field such as computer science, public health, medicine, mathematics, informatics, or social science, required.Experience/Other RequirementsExperience working with Electronic Health Records (EHR) and Health Information Technology (HIT); Background with Centricity Practice Solutions is preferredExperience working with cross reference files, HL-7, or interfaces a plusExperience working with software vendorsExperience with various databases, including SQL Server or other data reporting/mining tools which are compatible with Oracle or SQL Server systemsExcellent verbal and written communication skills are requiredAbility to multi-task is requiredAbility to work collaboratively within a multi-disciplinary and diverse team is requiredKnowledge of Microsoft business suite applications (Excel, Word, Power Point, Access) is requiredExperience with LGBTQIA+ populations is preferredCustomer service skills are requiredSelf-Management skills are requiredSupervisory ResponsibilityResponsible to answer questions from other staff in the absence of the CPS Analyst and Associate Vice President for Health Informatics and Data Services.We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.