Employer: St. Vincent de Paul Society of San Francisco
St. Vincent de Paul Society of San FranciscoDivision Navigation Center JOB TITLE: Case Manager – Level IIISCHEDULE: Monday – Friday, with occasional evenings CLASSIFICATION: Full-time, mandatory union membership, non-exemptLOCATION: Division Street, San FranciscoSUPERVISOR: Program ManagerBENEFITS: Benefits/medical (Kaiser), voluntary dental and vision SUMMARY:The Division Navigation Center is expected to be open three years. This position provides a full range of direct case management to clients. This position evaluates client needs and develops a service plan to approximately 25 – 30 active clients. RESPONSIBILITIES: • Provide direct client services: individual counseling, case management, advocacy and accompaniment.• Conduct new client screenings: review applications and interview new clients.• Client information must be entered in database within 48 hours.• Create a service plan for each client with key issues prioritized. • Partner with service providers to meet each client’s service plan goals by coordinating care.• Assist clients in maintaining stability by offering support and linkage to services.• Problem solve with the client to determine how best to assist the client.• Observe clients passively to determine issues that need intervention. • Facilitate meetings and support groups as needed.• Develop client exit survey and case summary to support outcomes and program analysis.• Maintain electronic client records, individual case files, daily log and service statistics in an accurate and timely manner.• Participate in regular staff meetings including case management meetings and program development.• Participate in on-going staff development and training.• Perform other appropriate duties as assigned. QUALIFICATIONS:• BA degree in social services, psychology or other related field. Equivalent work experience acceptable in lieu of degree.• Two years’ experience providing services to chronically homeless preferred. Relevant comparable experience will be considered.• Above average proficiency to read, write and speak English. • Demonstrated skills in counseling, case management and client advocacy. • Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS. • Strong interpersonal, verbal and written communication skills. • Understanding of homeless issues, especially in context to race, class, gender, and sexual identity.• Understanding of Housing First Approach to care for homeless population. Understanding of coordinated entry system.• Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities, and communities of color.• Proficient in using MS Office including Word, Outlook and Excel. • Working knowledge of community resources. Must be familiar with SF homeless shelter systems and services.• Demonstrated commitment to open, direct, and non-violent communication.• Ability to de-escalate crisis situations and make decisions under pressure.• Average reporting skills including data entry, Excel and Word processing. • Strong initiative and ability to work both independently and cooperatively with staff. • Ability to maintain professional boundaries with clients, volunteers and staff. • Commitment to the mission of St. Vincent de Paul Society of San Francisco. The St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and/or conviction records.