Business Operations Analyst Intern at Piano Software Inc

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Employer: Piano Software Inc

Expires: 06/05/2020

Piano OverviewPiano is a fast-growing enterprise SaaS company with operations in Amsterdam, London, Oslo, New York, Philadelphia and elsewhere globally. We provide enterprise software to the world’s leading media companies, including NBC Universal, The Wall Street Journal, Gannett, Hearst, Condé Nast, Techcrunch, The Economist, and Bloomberg. Our software enables these companies to create customized digital experiences for users, restrict and sell access to content online, and analyze user behavior in order to drive engagement, loyalty, and revenue.DescriptionOver the course of an 8-week summer internship in Philadelphia, the Business Operations Analyst will support a broad range of analytical and operational initiatives.ResponsibilitiesInterview team members across teams to identify the responsibilities and workflows associated with each functional roleCollaborate with managerial stakeholders to identify functional Key Performance Indicators (KPIs)Draft communications and coordinate functional performance tracking at the team and individual employee levelsSupport analysis and reporting on tracked functional results, determining benchmarks for functional KPIsAssist with analysis, management, and communication of systemic changes across the companyManage the annual performance review process for current staffPerform other duties as requestedRequirementsDemonstrated progress towards a BA/BS degreeInterpersonal skills, presence, and discretionAnalytical skill, problem solving acumen, and ability to navigate ambiguityDiscipline in completing tasks and commitment to producing quality resultsEnthusiasm and positivity as a team playerKnowledge of productivity tools: Microsoft Office and G SuiteExperience with project management (a plus)