Instructor:
Anil Aswani
4119 Etcheverry
Office hours – MW 10-11A
aaswani [at] berkeley [dot] edu
GSI:
Ilgin Dogan
4176-A Etcheverry
Office hours – W 3-4P, F 11-12pm
ilgindogan [at] berkeley [dot] edu
Lectures:
MW 12-1P, in 3108 Etcheverry
Labs:
F 12-1P, in 3108 Etcheverry
Website:
Optional Textbook:
Prerequisites:
IEOR 161, IEOR 162, and a course in statistics
Grading:
Homeworks (20%); labs attendance (3 unexcused absences are allowed) and participation (10%); midterm (30%); final exam (40%)
Midterm:
Wednesday, October 30, 2019 12-1P
Final Exam:
Friday, December 20, 2019 1130-230P
Description:
This course is concerned with improving processes and designing facilities for service businesses such as banks, health care organizations, telephone call centers, restaurants, and transportation providers. Major topics in the course include design of service processes, layout and location of service facilities, demand forecasting, demand management, employee scheduling, service quality management, and capacity planning.
Outline:
Specific topics that will be covered include:
- Service Quality Management – Review of probability; hypothesis testing; risk in hypothesis testing; newsvendor model; data-driven newsvendor (about 3 weeks)
- Resource Allocation and Game Theory – Review of optimization; matching markets (e.g., kidney exchanges); adverse selection models; moral hazard models (about 3 weeks)
- Location Planning and Routing – p-median problem; p-center problem; set covering location model; traveling salesman problem; vehicle routing (about 3 weeks)
- Workforce Scheduling – Service queueing models; Little's law; square-root staffing law; long-term planning (about 3 weeks)
Lecture Notes:
Homeworks:
- Sep 09
- Homework 1 – Due Monday, September 23, 2019
(Solutions)
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- Sep 18
- Homework 2 – Due Friday, September 28, 2018
(Solutions)
- Oct 01
- Homework 3 – Due Friday, October 12, 2018
(Solutions)
- Nov 02
- Homework 4 – Due Friday, November 16, 2018
(Solutions)
- Nov 26
- Homework 5 – Due Friday, December 5, 2018
(Solutions)
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