Instructor:
Anil Aswani
4119 Etcheverry
Office hours – MW 10-11A
aaswani [at] berkeley [dot] edu
GSI:
Long He
4176 Etcheverry
Office hours – T 2-4P
longhe [at] berkeley [dot] edu
Lectures:
MW 12-1P, in 3108 Etcheverry
Labs:
F 12-1P, in 3108 Etcheverry
Website:
Textbook:
Prerequisites:
IEOR 161, IEOR 162, and a course in statistics
Grading:
Homeworks (20%); computer labs attendance and participation (10%); midterm (30%); final exam (40%)
Midterm:
Wednesday, October 23, 2013 12-1P
Final Exam:
Friday, December 20, 2013 11:30-2:30P
Description:
This course is concerned with improving processes and designing facilities for service businesses such as banks, health care organizations, telephone call centers, restaurants, and transportation providers. Major topics in the course include design of service processes, layout and location of service facilities, demand forecasting, demand management, employee scheduling, service quality management, and capacity planning.
Outline:
Specific topics that will be covered include:
- Service Quality Management – Review of probability; hypothesis testing; multiple testing (and multiple comparisons); analysis of variance (about 3 weeks)
- Resource Allocation and Game Theory – Review of optimization; matching games (e.g., hospitals/residents problem, kidney exchanges); adverse selection models; moral hazard models (about 3 weeks)
- Location Planning and Routing – p-median problem; p-center problem; set covering location model; traveling salesman problem (about 3 weeks)
- Workforce Scheduling – Service queueing models; Little's law; square-root staffing law; long-term planning (about 3 weeks)
Lecture Notes:
Homeworks:
- Aug 30
- Homework 1 – Due Wednesday, September 11, 2013
(Solutions)
- Sep 9
- Homework 2 – Due Wednesday, September 18, 2013
(Solutions)
- Sep 18
- Homework 3 – Due Wednesday, September 25, 2013
(Solutions)
- Sep 25
- Homework 4 – Due Wednesday, October 2, 2013
(Solutions)
- Oct 2
- Homework 5 – Due Friday, October 11, 2013
(Solutions)
- Oct 14
- Homework 6 – Due Monday, October 21, 2013
(Solutions)
- Nov 5
- Homework 7 – Due Wednesday, November 13, 2013
(Solutions)
- Dec 6
- Homework 8 – Due Friday, December 6, 2013
(Solutions)
Lab Notes:
Exam Solutions: